ITIL Service Transistion

3 Day Classroom
3 Day Training at your location.
Adjustable to meet your needs.
When training eight or more people, onsite team training offers a more affordable and convenient option.
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In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle. You'll focus on Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations. Using an engaging case study-based approach, you'll learn the core disciplines of ITIL and you'll prepare to successfully complete the associated exam. The exam will be offered on the last day of the course.

Importance of Service Management as a practice concept and Service Transition principals, purpose, and objectives
How all processes in ITIL Service Transition interact with other Service Lifecycle Processes
Sub-processes, activities, methods, and functions used in each of the ITIL Service Transition processes
Roles and responsibilities within ITIL Service Transition and the activities and functions to achieve operational excellence
How to measure ITIL Service Transition
Technology and implementation considerations surrounding ITIL Service Transition
Challenges, critical success factors, and risks associated with ITIL Service Transition
Upcoming Dates and Locations
Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

1.Introduction and Service Transition as a practice

2. Service Transition Principles

3. Service Transition Processes

4. Service Transition Related Activities

5. Organizing Service Transition

6. Technology Considerations

7. Implementation Considerations

8. Exam Preparation/Mock Exam

9. Exam

Who should attend
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to ASPE, Inc. 20 days prior to the start of class. Please e-mail certification information to, or call 877-800-5221.
  • Two years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the ITIL publication Service Transition (ISBN 10: 0113310487) and complete at least 21 hours of personal study