ITIL Managing Across the Lifecycle

5 Day Classroom  •  3 Day Live Online
5 Day Training at your location.
Adjustable to meet your needs.
When training eight or more people, onsite team training offers a more affordable and convenient option.
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This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this ITIL training course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course.

Introduction to IT Service Management business and managerial issues
Managing the planning and implementation of IT Service Management
Management of strategic change
Risk management
Organizational challenges
Service assessment
Upcoming Dates and Locations
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Course Outline

1. Introduction to IT Service Management Business and Managerial Issues

2. Management of Strategy Change

3. Risk Management

4. Managing the Planning and Implemention of IT Service Management

5. Understanding Organizational Changes

6. Service Assessments

7. Understanding Complimentary Industry Guidance and Tool Strategies

8. Exam Preparation/Mock Exam

9. Exam

Who should attend
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • Please note: Proof of at least 17 ITIL credits is required to take the exam and must be provided to ASPE, Inc. 20 days prior to the start of class. Please e-mail certification information to, or call 877-800-5221.
  • Two to four years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the following ITIL publications and complete at least 28 hours of personal study:
    • Service Strategy (ISBN 10: 0113310455)
    • Service Design (ISBN 10: 0113310471)
    • Service Transition (ISBN 10: 011331048X)
    • Service Operation (ISBN 10: 0113310463)
    • Continual Service Improvement (ISBN 10: 0113310498)
    • Introduction to Service Lifecycle (ISBN 10: 0113310617), recommended but not required